These booking terms & conditions, including any revised booking terms & conditions that we may post from time to time, state the terms & conditions under which Jumeirah (“Jumeirah”, we”, “us”, “our”) will provide hotel accommodation to you (“you”). Please read these terms and conditions carefully.
1. Definitions
1.1 Unless the context otherwise requires, any capitalised terms used in these terms and conditions have the following meanings:
“Accommodation” means your requested hotel stay.
“Booking” means a reservation made by you for Accommodation at the Hotel, whether made via our online reservation system or otherwise.
“Charges” has the meaning given to it in clause 4.1.
“Force Majeure” means an unforeseeable, unavoidable event beyond a party's reasonable control, including fire, storm, earthquake, tsunami, flood, hurricane or other act of God, explosion, casualty, strike, unavoidable accident, riot, insurrection, civil disturbance, act of public enemy, act of terrorism, embargo, war, inability to obtain labour, materials or supplies, economic downturn, social or political factors, any outbreak of disease, epidemics, quarantine restrictions, public health restrictions, any governmental regulation, disruption to local, national or international transport services, restriction or prohibition or any other similar cause. “Hotel” means the Jumeirah hotel that is the subject of your Booking.
“Terms and Conditions” means these booking terms and conditions, as may be amended by us from time to time.
“Representatives” has the meaning given to it in clause 11.2.
2. Bookings
2.1 You must be at least eighteen (18) years old to make a Booking.
2.2 You may make a Booking by using our online reservation system, or via other channels e.g. our call centres and travel agents. Rooms are subject to availability and any applicable taxes and/or service charges as advised during your booking process.
2.3 In order to secure your Booking you are required to provide a deposit depending on your applicable Accommodation rate.
2.4 In accordance with the rules and regulations of the country, all guests have to be registered, with valid proof of identification provided (passport or national ID).
2.5 You do not acquire the right to the availability of a specific room. Jumeirah reserves the right to substitute your Booking for a similar or a better room category at the Hotel or to relocate your Booking to another Jumeirah or non-Jumeirah hotel of the same or higher standard, at no additional cost to you, if the room category specified in your Booking is unavailable.
2.6 Jumeirah may cancel your Booking at any time, without prejudice to any other right it may have: (a) if you are in breach of any of these Terms and Conditions; (b) for security purposes; (c) by order of the Government or any public authority; or (d) due to an event of Force Majeure.
2.7 Outside Shisha devices are not permitted in the hotel rooms or villas. Upon check-in, these items will be securely checked-in by our competent staff. Items can be retrieved at the time of check-out.
3. Check-in and Check-out Times
3.1 Jumeirah’s standard check-in time is 15:00hrs and check-out time is 12:00hrs midday. The times may slightly vary, depending on the Hotel and the rate booked. You will be advised of your exact check-in and check-out time during your Booking process.
3.2 If you would like to extend your check-out time, please contact the reception desk.
3.3 Please note that in case you decide to depart earlier than expected, the Hotel will charge for the full stay reserved and booked unless otherwise specified in the cancellation policy of your Booking.
4. Payment
4.1 Charges, including your outstanding Accommodation charges, if any, and any other charges, such as room service, mini-bar and any meals charged to your room (“Charges”) are payable on presentation of an invoice for such Charges (personal and Euro cheques are not accepted). You agree to be personally liable for all Charges incurred.
4.2 At check-in you will be required to provide a security deposit equivalent to the sum of your outstanding Accommodation charges, if any, and applicable taxes for the entire stay and an additional fixed amount to cover potential incidentals as advised by the Hotel per day per room in the form of a cash deposit or credit card pre-authorization.
4.3 Foreign currency cannot be taken as a cash deposit unless exchanged into the local currency at the existing Hotel rates and the balance returned in local currency. For credit card payment, pre authorization will be taken upon arrival and once the outstanding Charges exceed the pre authorization, the exceeding amount will be taken accordingly without prior notification.
4.4 All Charges have to be settled upon check-out at the latest. If for any reason you do not pay the Charges (or any part of them) upon check-out, then you acknowledge and agree that we may charge the outstanding Charges, if applicable, to your credit card without prior notification.
4.5 The limit for payments in cash at our UAE hotels in any currency is (i) AED 100,000 (or equivalent) for individual guests per stay; and (ii) AED 200,000 (or equivalent) for couples, families or groups per stay.
5. Taxes
Your Booking may be subject to fees and taxes in the relevant jurisdiction. As a result, you will be required to pay such fees and taxes (including but not limited to VAT) as applicable and in accordance with the existing legislation or any legislation that may be introduced in the future. Any tax liability, including disclosure, connected with your Booking will be your responsibility.
6. Cancellation/amendments/no-show
6.1 Cancellations of your Booking, amendments to your Booking and/or no-shows will be charged in accordance with the applicable Jumeirah policy for your specific Accommodation and/or Accommodation rate, as advised during your Booking process.
6.2 You acknowledge and agree that, if applicable, we may charge the fee for the cancellation or amendment of your Booking and/or no-show to your credit card.
7. Right of Refusal
We reserve the right to refuse you or any of your visitors, entry to the Hotel and cancel your Accommodation if, on arrival, we consider that you or your visitors, are under the influence of alcohol or drugs, are unsuitably dressed or are behaving in a threatening, abusive or otherwise unacceptable manner.
8. Your behaviour
8.1 We reserve the right to require you or any of your visitors to immediately vacate your room, check-out and leave the Hotel premises if we consider that you are behaving (or have behaved) in a threatening, abusive or otherwise unacceptable manner which could trigger (or has triggered) a risk to the safety and health of other guests or staff of the Hotel or are causing (or have caused) a disturbance or annoyance to other Hotel guests or staff of the Hotel.
8.2 You must comply, and must ensure that all of your visitors comply, with all reasonable rules and procedures in effect at the Hotel and notified to you, including but not limited to health and safety, security procedures and any other legal requirements.
8.3 Under no circumstances may you take photographs of the Hotel premises to sell or for any other commercial purpose.
8.4 With the exception of infant food or unless explicitly approved by the Hotel, neither you nor any of your visitors may bring your own food or drink into the Hotel for consumption at the Hotel.
8.5 You may not, and must ensure that any of your visitors do not, enter areas of the Hotel which are indicated as being closed to the public.
8.6 Please be advised that smoking is not permitted in the Hotel, except in expressly designated smoking rooms and outside areas. A fee equivalent to USD 125 (or the equivalent amount in local currency at an exchange rate to be reasonably determined by us) for cleaning and deodorizing the room and furniture may apply for smoking in any other Hotel room. Using bukhour, candles or any form of open flame is not permitted in any Hotel room.
8.7 Subject to Hotel’s approval and payment of a USD 125 (or the equivalent amount in local currency at an exchange rate to be reasonably determined by us) damage deposit, pets are allowed at the Hotel. Pets shall not be left unattended in your room unless notified to front office and housekeeping. Pets or other animals are not allowed at Hotel restaurants. The deposit less any deduction for damages, if applicable, will be refunded upon check-out.
8.8 Children under the age of 14 must be supervised by an adult at all times.
9. Property damage/loss
You are responsible for any loss or damage to Hotel property, furnishings, fittings or equipment (including, without limitation, towels and linen), caused by you or by any of your visitors. Amounts required to remedy any damage caused will be charged at your sole expense in accordance with clause 4.
10. Pools, Waterways, Water-activities
Please be advised that the use of pools, waterways, beaches, water parks and other water activities, spas and health clubs is at your own risk. Jumeirah cannot be held responsible for any form of personal injury, loss, damage, or death caused by the usage thereof (except that nothing affects the liability of Jumeirah for death or personal injury caused by Jumeirah’s gross negligence or wilful misconduct or any other liability which may not be excluded or limited by law).
11. Valuables
11.1 Money, jewellery and other valuables are brought to the Hotel at your own risk and must be placed in the safe deposit box available in your room or at the reception.
11.2 To the extent permissible by any applicable law, no responsibility is accepted by Jumeirah, Jumeirah’s legal representatives or persons used to perform an obligation of Jumeirah (including our employees, affiliates, partners and agents) (“Representatives”), Jumeirah’s affiliates and Representatives of Jumeirah’s affiliates for loss or damage to any guest property which is not placed in a safe deposit box, except where such loss or damage is caused by the gross negligence or wilful misconduct of Jumeirah, Jumeirah’s Representatives, Jumeirah’s affiliates and Representatives of Jumeirah’s affiliates.
11.3 The liability of Jumeirah, Jumeirah’s Representatives, Jumeirah’s affiliates and Representatives of Jumeirah’s affiliates for loss or damage to any guest property which is placed in a safe deposit box shall be limited to USD 3,500 except where such loss or damage is caused by the gross negligence or wilful misconduct of Jumeirah, Jumeirah’s Representatives, Jumeirah’s affiliates and Representatives of Jumeirah’s affiliates.
11.4 You must report any loss of or damage to your property immediately upon discovery, and must make yourself available to assist with any reports made by us to the police. Jumeirah shall have no liability to you if you fail to submit such notice immediately or you fail to assist with any reports to the police.
12. Visitors
For each visitor an additional occupancy charge in accordance with your applicable Accommodation rate will be added to your Accommodation charge.
13. General
13.1 To the extent permissible by any applicable law, Jumeirah excludes all liability and responsibility for Jumeirah, Jumeirah’s Representatives, Jumeirah’s affiliates and Representatives of Jumeirah’s affiliates for loss or damage of whatever nature arising from or in connection with your Hotel stay, regardless of whether such loss or damage would arise in the ordinary course of events or otherwise, is reasonably foreseeable or otherwise, or is caused by any error or omission of Jumeirah, Jumeirah’s Representatives, Jumeirah’s affiliates and Representatives of Jumeirah’s affiliates (whether negligent or not), except that nothing affects the liability of Jumeirah, Jumeirah’s Representatives, Jumeirah’s affiliates and Representatives of Jumeirah’s affiliates for death or personal injury caused by the gross negligence or wilful misconduct of Jumeirah, Jumeirah’s Representatives, Jumeirah’s affiliates and Representatives of Jumeirah’s affiliates or any other liability which may not be excluded or limited by law.
13.2 Jumeirah will not be liable to you or any of your visitors, for any loss or damage to property caused by the misconduct or negligence of another guest.
13.3 Jumeirah will not be liable to you for any failure or delay in performing any of our obligations if the failure or delay was due to an event of Force Majeure.
13.4 If any provision of these Terms and Conditions is deemed unlawful, void or for any other reason unenforceable, then that provision shall be deemed severed from the Terms and Conditions and shall not affect the validity and enforceability of any other provisions.
13.5 Jumeirah's failure to exercise or enforce any rights or provisions of the Terms and Conditions will not constitute a waiver of such rights or provisions.
13.6 Nothing in these Terms and Conditions shall create a contractual relationship with, or cause of action in favour of, any third party. Any rights of any third party to enforce these Terms and Conditions under any applicable legal principle, statute or otherwise are excluded.
13.7 General words shall not be given a restrictive interpretation by reason of their being preceded or followed by words indicating a particular class of assets, matters or things.
13.8 If you have any questions or if you have any complaints, please contact us by email to info@jumeirah.com.
14. COUNTRY-SPECIFIC PROVISIONS
The following country specific provisions in this clause 14 will replace or supplement the provisions above.
14.1 GERMANY
(a) Clause 2.7 shall be deleted and replaced with: “Jumeirah may cancel your Booking at any time, without prejudice to any other right it may have: (a) if the Booking is made on the basis of misleading or incorrect statements of essential facts about your person or the purpose of your stay; (b) if the purpose of your stay may significantly jeopardize the smooth running of the business and the reputation of the Hotel; (c) if you behave in a threatening, abusive or otherwise unacceptable manner which could trigger a risk to the safety and health of other guests or staff of the Hotel or cause a disturbance, or annoyance to other Hotel guests or staff of the Hotel; (d) if you sub-let the room without the Hotel’s prior permission; (e) for security purposes; (f) by order of the Government or any public authority; or (g) due to an event of Force Majeure.”
(b) Clause 11.2 shall be deleted and replaced with: “To the extent permissible by any applicable law, no responsibility is accepted by Jumeirah, Jumeirah’s legal representatives or persons used to perform an obligation of Jumeirah (including Jumeirah’s employees, affiliates, partners and agents) (“Representatives”), Jumeirah’s affiliates and Representatives of Jumeirah’s affiliates for loss or damage to any guest property which is not placed in a safe deposit box, except where such loss or damage is caused by the gross negligence or wilful misconduct of Jumeirah, Jumeirah’s Representatives, Jumeirah’s affiliates and Representatives of Jumeirah’s affiliates. To the extent applicable law prohibits the exclusion of liability, the liability of Jumeirah, Jumeirah’s Representatives, Jumeirah’s affiliates and Representatives of Jumeirah’s affiliates for loss or damage to any guest property which is not placed in a safe deposit box shall be limited to USD 3,500 except where such loss or damage is caused by the gross negligence or wilful misconduct of Jumeirah, Jumeirah’s Representatives, Jumeirah’s affiliates and Representatives of Jumeirah’s affiliates.”
(c) Clause 13.2 shall be deleted and replaced with: “For the avoidance of doubt, Jumeirah will not be liable to you or any of your visitors, for any loss or damage to property caused by the misconduct or negligence of another guest, unless such loss or damage additionally arises from an intentional or grossly negligent breach of duty by Jumeirah or our Representatives.”
(d) Clause 13.3 shall be deleted and replaced with: “For the avoidance of doubt, Jumeirah will not be liable to you for any failure or delay in performing any of our obligations if the failure or delay was due to an event of Force Majeure unless such loss or damage additionally arises from an intentional or grossly negligent breach of duty by Jumeirah or our Representatives.”
14.2 UNITED KINGDOM
(a) Clause 8.6 shall be deleted and replaced with: “Please be advised that smoking is not permitted in the Hotel, except in expressly designated rooms and outside areas. We will contact you after your stay to recover any costs incurred due to smoking in any other Hotel room, including (but not limited to) costs associated with cleaning and deodorizing the room and furniture. Using bukhour, candles or any form of open flame is not permitted in any Hotel room.”
(b) A new clause 13.2 shall be added, as follows: “Without prejudice to clause 13.1, Jumeirah, Jumeirah’s Representatives, Jumeirah’s affiliates and Representatives of Jumeirah’s affiliates shall not be liable for any indirect or consequential loss (whether caused by Jumeirah, Jumeirah’s Representatives, Jumeirah’s affiliates and Representatives of Jumeirah’s affiliates).”
14.3 KUWAIT
(a) Clause 2.1 shall be deleted and replaced with: “You must be at least twenty one (21) years old to make a Booking.”