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Dear valued Guests and Partners,

Jumeirah Group appreciates, that in light of recent events, a key consideration for many guests today, will be their health and wellbeing.

We would like to share with you several of the key protective measures you will see in our hotels around the globe, which are implemented rigorously to keep you, your fellow guests and our colleagues safe.

Keeping everyone healthy

On arrival, you will notice that all our colleagues will be wearing masks and respecting social distancing when greeting you. We ask that our guests also wear masks in public areas and maintain the recommended two-metre distance from others. Masks are available from numerous guest points across our hotels and resorts, for your convenience. When using the lifts, we ask that you allow the guest in front to travel alone.

Our staff are trained and disciplined in good hygiene practice. We conduct regular temperature checks and are tripling the volume of fresh air in public areas. All public areas are fogged from 1 to 3 times a day, depending on footfall.

We are proud to announce the partnership and collaboration with two hygiene and safety industry giants, Bureau Veritas and Ecolab, who shall audit our hygiene practices across the guest journey, to ensure compliance to the highest standards and meet the needs under the present circumstances.

Guests staying at Burj Al Arab, Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Beach Hotel, Jumeirah Dar Al Masyaf, Jumeirah Mina A’Salam, Jumeirah Zabeel Saray and Jumeirah Creekside in Dubai, Jumeirah at Saadiyat Island in Abu Dhabi, Jumeirah Port Soller in Mallorca, Capri Palace by Jumeirah in Italy and Jumeirah Messilah Beach in Kuwait can now be assured of the highest hygiene standards after the hotels were awarded the Bureau Veritas Safeguard label. Jumeirah Al Naseem was the first hotel in the world to receive the prestigious certification. Click here to read more.

Fabulous food in different formats

We remain committed to delivering exceptional dining experiences and as an added precaution and for your peace of mind, our restaurants are fully sanitised before each service. Our buffet dining options have been redefined as á la carte; our tables are spaced at the appropriate distance to maintain social distancing, and all tables are set with a sanitiser dispenser and pocket size packs of sanitising wipes.

Looking after your room

Our housekeeper will clean and fully aerate your room each day, while you are out. This will be scheduled at your convenience. Sanitising and hygiene amenities are at your disposal in each guest room and include masks, sanitising gel and sanitising wipes with the correct specifications. Rooms are left vacant for three days after each stay as an additional safety measure. Where this is not possible due to high occupancy, the room undergoes a complete fogging process. Pillows and duvets undergo a thermal hygiene process, and pillow and mattress protectors are changed after each checkout.

Leisure 

A selection of our most popular restaurants, kids clubs, fitness centres, beaches, pools and Wild Wadi Waterpark are now operational, in strict accordance with health and safety guidelines from the Ministry of Health and Prevention. In alignment with the directives from Dubai Department of Economic Development and as part of our commitment to the health and safety of our guests and colleagues, operations for our spa facilities remain suspended until further notice. The situation will be continually re-evaluated with the authorities.

Every aspect considered

Please be assured that we are implementing many more measures behind the scenes for your wellbeing, from colleagues’ transportation to food service and laundry, exceeding standards.

Flexible cancellations

We take great pride in caring for our valued guests, colleagues and partners, and we aim to provide you with the highest levels of flexibility for your travels in these unprecedented times.

As such, Jumeirah Hotels and Resorts offers all guests (including those with pre-paid or non-refundable reservations) the ability to change or cancel your reservation free of charge, up to 24 hours prior to arrival should you not be able to travel due to COVID-19 restrictions including positive PCR testing, cancelled flights and travel ban.

Any booking amendments at this moment may be subject to rate variances and will be based on availability of the new dates requested. Confirmation of flight cancellation and PCR testing will need to be provided. Please contact reservations@jumeirah.com for further assistance.

Thank you for your co-operation, and we look forward to welcoming you soon to enjoy the complete Jumeirah experience.

#StaySafeWithJumeirah